Yes, you can request to cancel your order before it has been shipped. Once the order has been dispatched, cancellation may not be possible. Please contact our customer support team as soon as possible with your order details for assistance.

Once your order has been shipped, you will receive a confirmation message with tracking information, where available. You can use the tracking details to check your shipment status and estimated delivery date. If you need help, please contact our support team.

Certain products may not be eligible for return due to hygiene, safety, or product-specific reasons. Items that have been used, damaged after delivery, or returned without original packaging may also be excluded. Please check the product-specific return conditions before placing your order.

After your returned product has been received and inspected, we will notify you about the refund approval. Approved refunds are generally processed within 5–7 business days. The time taken for the amount to appear in your account may vary depending on your bank or payment provider.

We are sorry for the inconvenience. If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery. Share your order number along with clear photographs or videos of the product so our team can review the issue and help arrange a suitable replacement or refund.